Marketing professional with 6 years of experience working with the top advertisers and agencies in US and Australia. I specialize in customer service, account management, and developing strategic partnerships.

Experience

June 2018
Jordan Dea Photography - www.jordandea.com - Brooklyn, NY
Title: Photographer

Oct 2017 - May 2018
Digimind
- Leader in G2 Crowd’s Fall 2016 Social Media Monitoring Solutions.
Title: Senior Client Success Manager

• Sustained a 1M book of business with 50 clients in the US and Canada.
• Managed top enterprise clients such as Johnson & Johnson, Intel, Aviva Insurance, Fujifilm, Fujitsu, Honda, USPS, Accenture, Deloitte, Weber Shandwick, and Logitech.
• Renewed 255K worth of revenue in Q1 2018.

Nov 2015 - Apr 2017
Kenshoo APAC
 - World’s most advance agile marketing software - www.kenshoo.com - Sydney, Australia
Title: Senior Client Success Manager

• Led all aspects of the client relationship -- including on-boarding, education, strategy and optimization.
• Proactively developed strong relationships with executives and directors to win new business and cross-sell products and services.
• Educated hundreds of people across multiple agencies from new hires to certified Google Adwords professionals to drive product adoption.
• Saved multiple accounts in red health status through constant engagement and support to drive contract renewals.
• Managed global brands such as Allianz Insurance, Expedia Inc., iSelect, Vodafone, and Snapfish.
• Managed award winning agencies such as MEC Global, Reprise Media, iProspect, Resolution Media, Salmat Digital, and Switched On Media.

Jan 2014 - Nov 2015
Kenshoo
 US - World’s most advance agile marketing software - www.kenshoo.com - San Francisco, CA
Title: Account Manager

• Managed high profile clients such as Expedia, Experian Interactive, and Williams-Sonoma.
• Hosted weekly meetings, presented QBRs, and collaborated with cross-functional teams from sales, engineering, to research.
• Educated client service team members from around the world.
• Delivered 103% of quota in 2015.

May 2013 - Jan 2014
iProspect
 - Award winning global digital marketing agency - www.iprospect.com - San Francisco, CA
Title: Search Coordinator

• Spearheaded the launch of Nokia's new mobile phone campaigns, Lumia 1520 and Lumia 2520, for Nokia World Abu Dhabi 2013, which surpassed their popular Lumia 1020 41 megapixel phone in highly qualified leads.
• Drove down Nokia's cost per lead significantly for their brand and non-brand campaigns after restructuring their accounts by match type and utilizing Adwords optimal bid policies.

May 2011 - Jan 2013
Resolution Media/OMD
- Omnicom’s leading digital marketing agency - www.resolutionmedia.com - San Francisco, CA
Title: Advertising Coordinator

• Search and social marketing for Getty Images and Levi Strauss & Co.

Clients

Agencies:
Bohemia
Digital Minds
Indago Digital
MEC Global
Reprise Media
Resolution Media
Salmat Digital
Switched On Media

Gaming:
Sony Entertainment

Insurance:
Allianz Insurance
Compare The Market
iSelect

Travel:
Expedia Inc.
Caesars Entertainment

Home:

Williams-Sonoma
Pottery Barn
Pottery Barn Kids
Pottery Barn Teen
West Elm

Retail:
TheICONIC
Levi Strauss & Co.
POPSUGAR
Simply Bridal

Finance:
Experian Interactive
Commonwealth Bank

Automotive
Carsales.com.au

Online:

Bio-Rad
Fandango
Getty Images
Monoprice
SimplyHired
Snapfish
Teleflora
Twitter
Vinomofo

Education

2007 - 2011
San Francisco State University
Management Information Systems
Bachelor of Science

Skills

Salesforce
ProsperWorks
Search Marketing
Facebook Advertising
Campaign Management
Analytics and Attribution
DoubleClick
Google Analytics
Tableau
Google Suite (G Suite)
Microsoft Office 2017
Photoshop
Lightroom
Capture One

Certifications

Google Adwords Certified Partner
Bing Ads Accredited Professional
Kenshoo Search Certified
Kenshoo Social Certified

References available upon request

Using Format