Marketing professional with 6 years of experience working with the top advertisers and agencies in US and Australia. I specialize in customer service, account management, and developing strategic partnerships.
Oct 2017 - Ongoing
Digimind - Leader in G2 Crowd’s Fall 2016 Social Media Monitoring Solutions.
Title: Client Success Manager
• Managed global brands such as Johnson & Johnson, Diageo, and over 30 clients.
Nov 2015 - Apr 2017
Kenshoo - World’s most advance agile marketing software - www.kenshoo.com - Sydney, Australia
Title: Senior Client Success Manager
• Led all aspects of the client relationship -- including on-boarding, education, strategy and optimization.
• Proactively developed strong relationships with executives and directors to win new business and cross-sell products and services.
• Educated hundreds of people across multiple agencies from new hires to certified Google Adwords professionals to drive product adoption.
• Saved multiple accounts in red health status through constant engagement and support to drive contract renewals.
• Managed global brands such as Allianz Insurance, Expedia Inc., iSelect, Vodafone, and Snapfish.
• Managed award winning agencies such as MEC Global, Reprise Media, iProspect, Resolution Media, Salmat Digital, and Switched On Media.
Jan 2014 - Nov 2015
Kenshoo US - World’s most advance agile marketing software - www.kenshoo.com - San Francisco, CA
Title: Account Manager
• Managed high profile clients such as Expedia, Experian Interactive, and Williams-Sonoma.
• Hosted weekly meetings, presented QBRs, and collaborated with cross-functional teams from sales, engineering, to research.
• Educated client service team members from around the world.
• Delivered 103% of quota in 2015.
May 2013 - Jan 2014
iProspect - Award winning global digital marketing agency - www.iprospect.com - San Francisco, CA
Title: Search Coordinator
• Spearheaded the launch of Nokia's new mobile phone campaigns, Lumia 1520 and Lumia 2520, for Nokia World Abu Dhabi 2013, which surpassed their popular Lumia 1020 41 megapixel phone in highly qualified leads.
• Drove down Nokia's cost per lead significantly for their brand and non-brand campaigns after restructuring their accounts by match type and utilizing Adwords optimal bid policies.
May 2011 - Jan 2013
Resolution Media/OMD - Omnicom’s leading digital marketing agency - www.resolutionmedia.com - San Francisco, CA
Title: Advertising Coordinator
• Search and social marketing for Getty Images and Levi Strauss & Co.
Switched On Media
Compare The Market
Pottery Barn Kids
Pottery Barn Teen
Levi Strauss & Co.
2007 - 2011
San Francisco State University
Management Information Systems
Bachelor of Science
Analytics and Attribution
Google Suite (G Suite)
Microsoft Office 2017
Google Adwords Certified Partner
Bing Ads Accredited Professional
Kenshoo Search Certified
Kenshoo Social Certified
References available upon request